Política de envío
Last updated: October 18, 2026
Every Pawdorly order ships free to the United States and Canada, with no minimum purchase.
Where we ship
We ship to all addresses in the United States and Canada, including PO boxes. We don’t ship to other countries at this time.
Processing time
Orders are processed within 1–3 business days (Monday to Friday, excluding holidays). Orders placed on weekends or holidays begin processing the next business day. You’ll get an email confirmation as soon as your order is placed.
Delivery time
| Destination | Processing time | Delivery time | Shipping cost |
|---|---|---|---|
| United States | 1–3 business days | 6–10 business days | Free |
| Canada | 1–3 business days | 6–10 business days | Free |
Delivery times start once your order ships. They’re estimates, not guarantees. Busy seasons, severe weather, and carrier delays can occasionally add a few days.
Order tracking
When your order ships, we’ll email you a tracking number. It can take 24–48 hours for tracking updates to appear after you receive it.
Duties and taxes
There are no extra duties or customs fees to pay at delivery for orders shipped to the United States or Canada. Applicable sales tax, GST/HST, or PST is calculated and shown at checkout.
Currency
We sell in US dollars (USD) and Canadian dollars (CAD). Your currency is based on your location and shown at checkout.
Shipping address
Please check your shipping address carefully before placing your order. If you notice a mistake, email us at hello@pawdorly.com as soon as possible. We’ll update it if your order hasn’t shipped yet. We aren’t responsible for orders delivered to an incorrect address entered at checkout.
Delayed packages
If your order hasn’t arrived within 20 business days of shipping, email us at hello@pawdorly.com with your order number. We’ll work with the carrier to find it or send you a replacement.
Lost or stolen packages
If your tracking shows your order as delivered but you can’t find it:
- Check around your property, with neighbours, and with your building’s mailroom.
- Wait 1–2 business days, since carriers sometimes mark packages delivered before they arrive.
- If it still hasn’t turned up, email us within 7 days of the delivery date and we’ll help.
Damaged packages
If your order arrives damaged, email us at hello@pawdorly.com within 7 days of delivery. Include your order number and photos of the package and product. We’ll send you a free replacement.
Contact us
Questions about shipping? Email hello@pawdorly.com with your order number and we’ll reply within 1–2 business days.