Refund policy
Last updated: October 18, 2026
At Pawdorly, we want you and your dog to love your purchase. If something isn’t right, you have 30 days from the date your order is delivered to request a return.
Eligibility
To be eligible for a change-of-mind return, your item must be:
- Unused, and not used on any animal
- In its original packaging, with all accessories, manuals, and the charging cable included
- In the same condition you received it
Because the PawGlide Pro™ is a grooming tool, used items can’t be returned for change of mind, for hygiene reasons. This doesn’t affect returns for defective, damaged, or incorrect items, which we accept whether or not the item has been used.
How to start a return
- Email us at hello@pawdorly.com with your order number and the reason for your return.
- We’ll reply within 1–2 business days with return instructions and the address to send your item to.
- Ship the item back within 14 days of receiving our instructions.
Please don’t send items back without contacting us first. Returns sent without approval may not be accepted.
Return shipping costs
- Changed your mind: you’re responsible for return shipping costs.
- Defective, damaged, or wrong item: Pawdorly covers return shipping. We’ll send you a prepaid label or reimburse your cost.
For change-of-mind returns, we recommend a trackable shipping service. We can’t be responsible for returns lost in transit.
Refunds
Once we receive and inspect your return, we’ll email you to let you know whether your refund is approved. Approved refunds go back to your original payment method, in the currency you paid in (USD or CAD), within 5–10 business days. Your bank or card issuer may take a few extra days to post it.
Shipping on your original order was free, so there are no shipping charges to deduct from your refund.
Damaged, defective, or wrong items
If your order arrives damaged or isn’t what you ordered, email us at hello@pawdorly.com within 7 days of delivery. Include your order number and photos of the item and packaging. We’ll send a free replacement or give you a full refund, whichever you prefer.
Defects that appear after the 30-day return window are covered by our 1-Year Warranty. See our Warranty Policy for details.
Exchanges
We replace items only if they’re defective or damaged. For anything else, return the item for a refund and place a new order at pawdorly.com.
Order cancellations
If you’d like to cancel your order, email us as soon as possible. We can cancel and fully refund orders that haven’t shipped yet. Once an order has shipped, the return process above applies.
Late or missing refunds
If you haven’t received an approved refund after 10 business days, first check with your bank or card issuer. If you still need help, email us at hello@pawdorly.com.
Your legal rights
This policy doesn’t limit any rights you have under the consumer protection laws of your state, province, or territory.
Contact us
Questions about returns or refunds? Email hello@pawdorly.com and we’ll reply within 1–2 business days.