Terms of service
Last updated: October 18, 2026
Welcome to Pawdorly. These Terms of Service (“Terms”) apply when you visit pawdorly.com or buy from us. The store is operated by Pawdorly (“Pawdorly,” “we,” “us,” or “our”) and powered by Shopify.
By visiting our store or placing an order, you agree to these Terms and to our Privacy Policy, Refund & Return Policy, Shipping Policy, and Warranty Policy, which are part of these Terms. If you don’t agree, please don’t use our store.
1. Eligibility
You must be at least the age of majority where you live to place an order, or have permission from a parent or guardian. We currently sell only to customers in the United States and Canada.
2. Our products
We work to describe and show our products accurately. Colours and details may look slightly different depending on your screen. We don’t guarantee that product descriptions, images, or other content are completely error-free.
The PawGlide Pro™ is designed for trimming fur around the paws of dogs. Please read and follow the included instructions and safety information. Stop using the product if your dog shows signs of pain, injury, or skin irritation, and consult a veterinarian if needed. Our products aren’t a substitute for professional veterinary care.
3. Prices and payment
Prices are shown in US dollars (USD) or Canadian dollars (CAD), depending on your location. Applicable taxes are calculated and shown at checkout. Prices and products may change at any time without notice, but the price you pay is the one shown when you place your order.
By placing an order, you confirm that you’re authorized to use the payment method you provide. Payments are processed securely by our payment providers.
4. Orders
Placing an order is an offer to buy. We accept your order when we ship it. We may refuse, limit, or cancel any order, for example if:
- A product is out of stock
- There’s an error in a price or product description
- We suspect fraud or unauthorized activity
- An order appears to be placed by a reseller
If we cancel an order after you’ve paid, we’ll give you a full refund. You’re responsible for giving us accurate and complete order, contact, and shipping information.
5. Shipping, returns, and warranty
Shipping times, returns, refunds, and warranty coverage are explained in our Shipping Policy, Refund & Return Policy, and Warranty Policy. Ownership of products passes to you when your order is delivered.
6. Accounts
If you create an account, you’re responsible for keeping your password secure and for all activity under your account. Let us know right away at hello@pawdorly.com if you think your account has been used without your permission. We may suspend or close accounts that break these Terms.
7. Acceptable use
When using our store, you agree not to:
- Break any law or violate anyone’s rights
- Place fraudulent orders or make false chargeback claims
- Hack, disrupt, or attempt to gain unauthorized access to our store or systems
- Use bots, scrapers, or other automated tools to collect content or data
- Upload viruses or other harmful code
- Post content that is false, misleading, abusive, or unlawful
8. Reviews and content you submit
If you submit a review, photo, video, comment, or other content, you confirm that it’s honest, based on your own experience, and that you have the right to share it. You give Pawdorly a non-exclusive, royalty-free, worldwide permission to use, display, and share that content on our store, social media, and marketing, with your first name and last initial. We may edit content for length or remove content that breaks these Terms. We don’t pay for, edit the meaning of, or selectively remove reviews based on whether they’re positive or negative.
9. Intellectual property
All content on pawdorly.com, including the Pawdorly name, the PawGlide Pro™ name, logos, text, images, videos, and design, belongs to Pawdorly or its licensors and is protected by intellectual property laws. You may not copy, reproduce, sell, or use any of it without our written permission.
10. Third-party services and links
Our store may include links to third-party websites, tools, or services, such as payment providers and social media platforms. We don’t control them and aren’t responsible for their content, products, or practices. Your use of them is at your own risk and subject to their own terms.
11. Disclaimer
Except for the warranty in our Warranty Policy and any guarantees that can’t be excluded by law, our store and products are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all other warranties, express or implied. We don’t guarantee that our store will always be available, uninterrupted, secure, or error-free.
12. Limitation of liability
To the fullest extent permitted by law, Pawdorly and its owners, employees, and partners won’t be liable for any indirect, incidental, special, or consequential damages, including lost profits or data, arising from your use of our store or products. Our total liability for any claim related to a product is limited to the amount you paid for that product.
Some jurisdictions don’t allow certain warranties to be excluded or liability to be limited, so some of these limits may not apply to you.
13. Indemnity
To the extent permitted by law, you agree to defend and compensate Pawdorly for any claims, losses, or expenses, including reasonable legal fees, caused by your breach of these Terms or your misuse of our store.
14. Governing law
These Terms are governed by the laws of the Province of [Province] and the federal laws of Canada that apply there. Nothing in these Terms takes away any rights you have under the consumer protection laws of the state, province, or territory where you live.
15. Severability
If any part of these Terms is found invalid or unenforceable, the rest of the Terms will still apply.
16. Changes to these Terms
We may update these Terms from time to time. When we do, we’ll post the new version here and update the “Last updated” date. Changes apply to orders placed after the update. Continuing to use our store after changes are posted means you accept them.
17. Contact us
Questions about these Terms? Email us at hello@pawdorly.com.